The average car is estimated to have over 30,000 parts. This means 30,000 parts that will eventually need repair, which can be quite confusing for someone who is not automotive-savvy.
Luckily, the Seattle-based startup Wrench has figured out a solution for this exact problem. They have created a mobile app that will send certified auto mechanics straight to a person’s driveway, eliminating the need to bring a vehicle in for service at an auto repair shop.
Wrench developed this idea as a stress-free way for drivers to deal with car repairs. According to the AAA, a full two-thirds of Americans
hate going to the mechanic, citing nervousness for getting overcharged and having to deal with pushy mechanics who try to sell unnecessary services.
Additionally, Americans are buying more cars than ever before – 17.5 million in 2016 to be exact. Considering that only about one-third of all car owners purchase their car outright, many drivers don’t have the budget to spend extra money on expensive auto repair shop fees. So, with this in mind, Wrench believes there is plenty of opportunity for their app all over the nation.
All the user has to do is simply download the app, and they can book tune-ups and repairs from their menu. There will also be a subscription service available that will remind each vehicle owner when it is time for upkeep and maintenance, for example when it is time to replace the brake pads or time to get an oil change. However, larger jobs such as tire rim repair and transmission services will require the user to utilize Wrench’s network of auto mechanics as these jobs may be too complex to be done in a driveway.
Wrench believes that with the development of their app, they are able to take back automotive customer service and give the driver exactly what they paid for.
Len Jordan, from Madrona Venture Group, which is an investor in Wrench, explains,
“This is a big market that hasn’t changed much in probably 100 years. What we specifically like about Wrench is that they provide a managed service, owning the customer experience from the moment you ask to have your car repaired until you are happy with the service and pay your bill.”
So far, Wrench has raised $4 million in funding for their app and plans to roll out to more markets nationwide within the next few months. Currently, Wrench is available to drivers in Seattle, Portland, San Diego, and Phoneix.